Summa EnvíosFrequently asked questions
Key information about timelines, insurance and support from Summa Envíos.
Rates & Shipping
How much does it cost to ship to Colombia?
The rate is $2.59 per pound with a 10-pound minimum, plus a mandatory insurance fee of 5% on the total cost of the products inside the box. Includes adjustment insurance covering up to $500 USD, as long as the merchandise is for personal use and not commercial.
What is the most affordable shipment to Colombia?
Our most affordable shipment to major Colombian cities is 4 pounds for $19.
How much does it cost to ship to Mexico?
The rate is $3.60 per pound with a 10-pound minimum. Volumetric weight applies and the higher of actual or volumetric weight is charged. A mandatory insurance fee of 6% on the cost of items inside the box also applies.
How much does it cost to ship to Panama?
The rate is $3.10 per pound with a 10-pound minimum. Volumetric weight applies and the higher of actual or volumetric weight is charged. A mandatory insurance fee of 5% on the cost of items inside the box also applies. Deliveries are available for pickup only at our offices in Panama City.
How much does it cost to ship to Ecuador?
Flat rate of $55 for up to 8 pounds, plus $20 for customs. Maximum declared value is $200 USD. Vitamins and creams cannot be included in shipments to Ecuador.
Are all shipments sent by air?
Yes, all our shipments are sent by air to ensure the fastest possible delivery.
Insurance
How does insurance work?
Insurance is mandatory on all shipments. The percentage varies by destination: 5% for Colombia and Panama, and 6% for Mexico. It is calculated on the total cost of items inside the box.
What does the insurance cover?
Insurance covers total loss of the box only. It does not cover partial loss of contents under any circumstances.
Restrictions
What items are prohibited?
Shipping of pornographic materials, dog food, medications, and used vehicle parts is prohibited. For Ecuador, vitamins and creams are also not allowed.
Can I ship commercial merchandise?
No. We only ship personal-use merchandise, not commercial goods. A maximum of 6 items of the same category is allowed per box, mixed with items from other categories.
Delivery Times
How long does delivery take?
Estimated delivery time is 7 to 9 business days. However, in some cases it may take up to 25 business days depending on the destination and logistics conditions.
Payments
What payment methods do you accept?
We accept VISA, MasterCard, and American Express credit cards.
Services
What does Summa Envíos door-to-door service include?
It includes reception in Miami, free consolidation, documentation, international air transport, and final delivery to the recipient's address (except Panama, where pickup is at our office).
Do you offer a virtual mailbox?
Yes, we offer a free virtual mailbox. Contact us at info@summaenvios.com to activate your mailbox and receive your online purchases at our Miami warehouse.