Frequently asked questions
Key information about timelines, insurance and support from Summa Envíos.
Before your first shipment
Will I be charged something extra when the box arrives?
No: you pay your per-pound rate and insurance before dispatch, with no hidden fees. If you choose adjustment coverage, customs charges are protected up to your rate's limit ($200, $300 or $800). What you quote is what you pay.
What happens if my box gets lost on the way?
Every shipment travels with mandatory insurance that covers the total loss of the box. Real-time tracking also shows you where it is at every stage. Your shipment never travels without backup.
How do I know I can trust you if I pay upfront?
Payments are processed by PCI DSS-certified providers (PayPal and Apple Pay) and we never store your card details. From the moment your box enters our warehouse you get a trackable shipment number. Transparency is part of the service.
How long until my box arrives?
Estimated delivery is 7 to 9 business days, because all our shipments travel by air. If customs extends the process, tracking and our team keep you informed. You are never left wondering where your box is.
Can I ship whatever I want in my box?
You can ship personal-use items, with a maximum of 6 items of the same category per box. There are only a few prohibited exceptions, such as medications, dog food and used vehicle parts. If you are unsure about an item, write to us and we will confirm before you buy.
What if customs charges me taxes or adjustments?
That is exactly what adjustment coverage is for: you choose protection of up to $200, $300 or $800 depending on your per-pound rate. It applies to personal-use shipments, so there are no VAT surprises or unexpected charges. Ship with peace of mind — that is what we are here for.
Rates & Shipping
How much does it cost to ship to Colombia?
The rate depends on the adjustment coverage you choose: $2 per pound with coverage up to $200, $2.79 per pound with coverage up to $300, or $3 per pound with coverage up to $800. A 10-pound minimum applies, plus a mandatory insurance fee of 5% on the declared value of the products inside the box ($5 minimum insurance). Adjustment coverage applies as long as the merchandise is for personal use and not commercial, with a maximum of 6 items of the same category per box.
What is the most affordable shipment to Colombia?
Our most affordable shipment to major Colombian cities is 4 pounds for $20, in a box the size of a shoebox. It allows a maximum declared value of $180, with no adjustment insurance and no additional fees.
How much does it cost to ship to Mexico?
The rate is $3.60 per pound with a 10-pound minimum. Volumetric weight applies and the higher of actual or volumetric weight is charged. A mandatory insurance fee of 6% on the cost of items inside the box also applies.
How much does it cost to ship to Panama?
The rate is $3.10 per pound with a 10-pound minimum. Volumetric weight applies and the higher of actual or volumetric weight is charged. A mandatory insurance fee of 5% on the cost of items inside the box also applies. Deliveries are available for pickup only at our offices in Panama City.
How much does it cost to ship to Ecuador?
Flat rate of $55 for up to 8 pounds, plus $20 for customs. Maximum declared value is $200 USD. Vitamins and creams cannot be included in shipments to Ecuador.
Are all shipments sent by air?
Yes, all our shipments are sent by air to ensure the fastest possible delivery.
Insurance
How does insurance work?
Insurance is mandatory on all shipments. The percentage varies by destination: 5% for Colombia and Panama, and 6% for Mexico. It is calculated on the total cost of items inside the box.
What does the insurance cover?
Insurance covers total loss of the box only. It does not cover partial loss of contents under any circumstances.
Restrictions
What items are prohibited?
Shipping of pornographic materials, dog food, medications, and used vehicle parts is prohibited. For Ecuador, vitamins and creams are also not allowed.
Can I ship commercial merchandise?
No. We only ship personal-use merchandise, not commercial goods. A maximum of 6 items of the same category is allowed per box, mixed with items from other categories.
Delivery Times
How long does delivery take?
Estimated delivery time is 7 to 9 business days. However, in some cases it may take up to 25 business days depending on the destination and logistics conditions.
Payments
What payment methods do you accept?
We accept VISA, MasterCard, and American Express credit cards.
Services
What does Summa Envíos door-to-door service include?
It includes reception in Miami, free consolidation, documentation, international air transport, and final delivery to the recipient's address (except Panama, where pickup is at our office).
Do you offer a virtual mailbox?
Yes, we offer a free virtual mailbox. Write to us through our contact form to activate your mailbox and receive your online purchases at our Miami warehouse.