Frequently asked questions

No: you pay your per-pound rate and insurance before dispatch, with no hidden fees. If you choose adjustment coverage, customs charges are protected up to your rate's limit ($300 or $800). What you quote is what you pay.

Every shipment travels with mandatory insurance that covers the total loss of the box. Real-time tracking also shows you where it is at every stage. Your shipment never travels without backup.

Payments are processed by PCI DSS-certified providers (PayPal and Apple Pay) and we never store your card details. From the moment your box enters our warehouse you get a trackable shipment number. Transparency is part of the service.

To Colombia, estimated delivery is 8 to 9 business days for most services; cell phones can take up to 15 business days. To Mexico, 15 business days. All our shipments travel by air. If customs extends the process, tracking and our team keep you informed. You are never left wondering where your box is.

You can ship personal-use items, with a maximum of 6 items of the same category per box. There are only a few prohibited exceptions, such as medications, dog food and used vehicle parts. If you are unsure about an item, write to us and we will confirm before you buy.

That is exactly what adjustment coverage is for: you choose protection of up to $300 or $800 depending on your per-pound rate. It applies to personal-use shipments, so there are no VAT surprises or unexpected charges. Ship with peace of mind — that is what we are here for.

The rate depends on the adjustment coverage you choose: $2 per pound with no adjustment insurance (at that rate the trade agreement covers it, which customs applies and is not up to us), $2.79 per pound with coverage up to $300, or $3 per pound with coverage up to $800. A 10-pound minimum applies, plus a mandatory insurance fee of 5% on the declared value of the products inside the box ($5 minimum insurance). Adjustment coverage applies as long as the merchandise is for personal use and not commercial, with a maximum of 6 items of the same category per box.

Our most affordable shipment to major Colombian cities is 4 pounds for $20, in a box the size of a shoebox. It allows a maximum declared value of $180 and includes insurance up to that value, with no adjustment insurance and no additional fees.

The rate is $3.60 per pound with a 10-pound minimum. Volumetric weight applies and the higher of actual or volumetric weight is charged. The smallest box is 12×12×12 inches and the largest is 18×18×18. A mandatory insurance fee of 6% on the cost of items inside the box also applies.

Yes, all our shipments are sent by air so they arrive as quickly as possible.

Insurance is mandatory on all shipments. The percentage varies by destination: 5% for Colombia and 6% for Mexico. It is calculated on the total cost of items inside the box.

Insurance covers total loss of the box only. It does not cover partial loss of contents under any circumstances.

Shipping of pornographic materials, dog food, medications, and used vehicle parts is prohibited.

No. We only ship personal-use merchandise, not commercial goods. A maximum of 6 items of the same category is allowed per box, mixed with items from other categories.

To Colombia, 8 to 9 business days for most services; cell phones can take up to 15 business days. To Mexico, 15 business days. These are estimates: customs can extend them.

We accept credit and debit cards, Apple Pay and PayPal.

It includes reception in Miami, free consolidation, documentation, international air transport, and final delivery to the recipient's address.

Yes, through the personal shoppers who ship with us. Ask your personal shopper how to receive your online purchases at our Miami warehouse.